Frequently Asked Questions

What are your support hours?
We have dedicated 24/7 Email Support for any queries or problems.  Email your query to support@booksure.com. We can also be contacted on 0861 115 138 during office hours, Monday – Friday 9am – 5pm.

What is the procedure after I have made an enquiry?
After you have made an enquiry, the establishment will receive email and SMS notification of your enquiry.  The Establishment will respond to your enquiry by issuing you with a quotation.  You will receive both email and sms notification of the quotation.  Inside the email is a clickable link that will take you to the details of your quotation. If the quotation is satisfactory, you can pay immediately and securely by clicking on the ‘accept and pay’ button.

Can I enquire to multiple establishments and compare prices?
Absolutely!  All you need to do is add the Establishments to your Enquiry Basket.  Once you have selected all the Establishments to which you would like to enquire, proceed to check-out.  All Establishments will then be afforded the opportunity to send you a quotation.

If the establishment is full, can they refer my enquiry to another establishment close by?
Yes, our sophisticated geolocation module will know of all establishments within a radius of the selected establishment.  If the selected establishment is unable to accommodate your booking request, they will be able to refer your enquiry to a nearby establishment.

Do you store credit card numbers?
No we do not. As per Booksure™ ’s compliance with The Payment Card Industry Data Security Standard (PCI DSS), no credit card information is stored in our database.

How do I know if a payment has gone through successfully?
A successful payment will result in an SMS confirmation if a mobile number was supplied. A receipt will also be printed on the screen. For Establishments partaking in 24 hour confirmation of realtime bookings, an authorization message will be displayed on the screen followed by an email receipt pending acceptance of the booking by the Establishment.

What if I need to cancel my reservation?
You would need to contact the Establishment who would then reimburse any amount due as per the Establishment’s cancellation policy.  Please note that Booksure™ will not be held liable should an Establishment fail to honour his/her cancellation terms.

Can I pay with a Diners Club or American Express Credit Card?
That would depend on the Establishment.  Certain Establishments select not to accept Diners Club and American Express Cards.

What is 3D Secure?
Booksure participates in the Verified by VISA / MasterCard SecureCode worldwide anti-fraud program known as 3D Secure.  If a credit card is enrolled in this program, the Client Selected PIN number (CSP) is required to complete the payment.