How long does it take to set up?
Can I turn the sms function off?
Can I process refunds?
Is there after sales service?
Do I need my own website?
Do you store the credit card numbers?
What about credit card authorisations?
Is there an audit trail?
How do I know what amounts are still owing to me?
How long does it take Booksure™ to pay the amounts over?
Can we have a Real Time system and Booksure™ on our site?
Who will train me?
Why a debit order?
How can I prevent chargebacks?
What if I want to cancel my contract?
What happens if I can not connect to the internet?
What happens if a guest forgets to pay before leaving?
Does the sms service run through the night?
Does somebody come and install something on my computer?
What is https?
What is ftp?
Can I accept debit cards?
Can I accept Diners Club or American Express using Booksure™?
Do you charge a commission fee?

How long does it take to set up?
Set-up times range from as little as 1 to 3 working days depending on the structure of your website.

Can I turn the sms function off?
Yes, you can do this by omitting your cell phone number from your login area.

Can I process refunds?
Yes, we do them manually on your behalf.

Is there after sales service?
Yes. We have a dedicated Email Support for any queries or problems.

Do I need my own website?
No. You can also have a web page on another site but would need to get permission to add our system to that page.

Do you store the credit card numbers?
No we don't. This is a security measure which prohibits credit card fraud.

What about credit card authorisations?
You would need to contact Email Support with any problems.

Is there an audit trail?
There is a complete audit trail of all communication between you and your guest. If there is ever a dispute between you and your guest, all communication between both parties is stored forever for later retrieval.

How do I know what amounts are still owing to me?
You can login to your Booksure Management area and check your payments and transactions section to see what is still outstanding.

How long does it take Booksure™ to pay the deposits over?
Transaction times are generally 3-4 working days, depending on the banking payment cycle, who you bank with and when the initial payment is made.

Can we have a Real Time system and Booksure™ on our site?
Yes, you can give your guests both options. Many guests prefer to communicate with you before booking.

Who will train me?
We have an online user manual to assist you. You can also email our helpdesk for assistance on support@booksure.com.

Why a debit order?
If there is a chargeback on a credit card we need to be able to debit the charged back amount from your account. (see terms and conditions)

How can I prevent chargebacks?
When your guest arrives you are required to obtain their signature and a credit card imprint. By doing this you will ensure that the guest will never be able to charge that amount back. Also beware of suspicious enquiries.

What if I want to cancel?
This is very easy and simple to do. Just contact us in writing with 60 days notice (refer to your contract).

What happens if I cannot connect to the internet?
If you are offline for whatever reason, email the help desk and we can complete the transactions on your behalf. We also supply you with a manual receipt book which you can use to capture all relevant details and process the transaction at a later stage.

What happens if a guest forgets to pay before leaving?
If a guest forgets to settle the bill before leaving you can send them an instant quote and they can pay when they get home.

Does the sms service run through the night?
Sms services run between 8am and 8pm only.

Does somebody come and install something on my computer?
There is no need to install anything on your computer as our system is web based.

What is https?
https = hypertext transmission protocol secure - a secure internet environment.

What is ftp?
ftp = file transfer protocol - allows us to transfer our information onto your site.

Can I accept debit cards?
Yes, you can accept debit cards except those that are pin activated.

Can I accept Diners Club or American Express using Booksure™?
Yes, American Express is 4%(+VAT) and Diners is 5%(+VAT) transaction fee.

Do you charge commission?
No, we do not charge any commission whatsoever, the 3%(+VAT), 4%(+VAT) and 5%(+VAT) are transaction charges which we are required to pay to the bank.

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